What is the difference between hospitality and customer service

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Upvote 5 Views Followers Write an Answer Register now or log in to answer. The difference in them could possibly be the difference in your business being successful Customer service, as mentioned before, is tending to guest related tasks and doing so with a pleasant and gracious attitude. It is making sure things go right for the customer and that every detail is attended to. Customer service is an action. Hospitality, however, is a matter of the heart.

It is greeting your guests with genuine open arms, just as you would a long lost friend who came to visit. It involves pampering and spoiling while being ever attentive to not only their needs, but of their desires as well. You hopefully have good customer service at your bank. You are greeted and assisted.

You are able to use the facilities, get through to them when you call, etc. But on a cruise ship, it is hospitality you crave. You want to live in the lap of luxury if only for a few days or a week. Customer service takes care of business and provides a good service. Hospitality is when you give selflessly to make an experience happen for your guests. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.

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Customer service is providing people with what they need. Hospitality, on the other hand, creates an experience that leaves the customer wanting to return. It taps into their emotions and memories by providing a positive experience. The patron genuinely feels accepted in your environment.